2020 Key to Small Business Social Media Marketing


Believe it or not, around eight percent of the internet users on a global level have at the minimum one social media account, no matter what. In all, social media users are moving towards more than 3 billion people in the last year.

Owners of big businesses and marketers are aware of the platforms which are essential for the success of the business. Due to the same desire for improvement, the brand managers are consistently finding out ways to connect with the audience and keeping a track of the investment as well in the organizations.

Place of origin

Social media marketing is not rigid or static, the kind of imagination was taken place for the old school search engine optimization rules. Rather, social media is a place that keeps on changing and transforming with the constantly altering interests of the consumers, availability of products, and undoubtedly the budget of marketing as well. With the same, the process of local SEO service as well as changes dynamically.

As and when we will turn comfortable in the year 2020, it is the same time when we will begin to think about the steps, where the improvisation of the marketing strategy can be undertaken for the upcoming new year.

Well, if you are the one who is keen on moving towards the improvisation of sales, rate of engagement, subscribers or the accounts of social media, why not stay in sync for the same?

So, let us take a view of the four promotional tactics, that are required for the year 2020.

March in with the micro-influencers

Until now we are all aware of the social media influencers. Most importantly, they are the people who have more than hundreds and thousands of followers who follow them. They have lots of followers because of the reason that there is a production of content, which is sponsored as well as fun at the same time, something which benefits the business owners for spreading a message about the kind of products and services rendered by the same.

As last year was ending, we heard a lot about some of the business owners who were consistently hitting the grounds with micro-influencers,as they thought they were going to be a great part of the social media marketing approaches and strategy in the upcoming year as well. The reason for the same is, a lot of crucial influencers are not worthy of reaching a tiny customized audience, in a way a micro-influencer can do it.

By applying a very easy thought process, we can understand that a general influencer has millions of followers, and there are various boundaries drawn based on location, interests, and beliefs.

But, still, nano influencers work with the motive of particular topics and hence own a small amount of audience. The best part about working with the micro-influencers is that you are free to look out for someone who can measure up the concerned niche, a good chance for the addition of value to the target audience and aligning it with their own.

Plus, these little influencers are way stronger as they have a superb connection with the followers, implying that with their suggestion on a specific product, you can trust it eventually because of the place of origin.

Establishing a society

On an average basis, the customers spend around two hours or twenty minutes on social media every day. While they are spending their time surfing around social media websites like Twitter, Facebook, Instagram and more, then that is the time when there can be an interaction between genius minded people related to their specific interests.

The discussions can be expressed in various forms, be it the comments on the post, for instance, engagement on the posts of a user can be essentially boosted with the help of brand presence on the particular platform.

But, still, there are not many people who are willing to hang out on a business social media platform every day for talking with others. No doubt about the fact that Facebook pages are a phenomenal space for building a community or society on the same platform.

After the creation of the business profile, there can be an initiation of groups that only concentrates on a particular niche on an entire level. As we know that everyone is fond of hanging out, which is the reason that it is done in groups that are crowded for discussion on different ideas, tips, and experiences.

In case, your authorities are looking out for consistently working on the group plus rendering guidance to the customers for a successful path ahead, then you can ultimately notice a rise in the social media engagement and the subscribers as well, all through the year.

Addition of Customer Services

Undoubtedly, customer services are a crucial part of many reasons. First of all, it gives assurance of a plain customer experience where the customers can swiftly and in an accurate manner start learning about the navigation of the products or services.

Second of all, the data acquired from the customer services is a complete essential tool that can help in the creation of a detailed aura of the customers. There can be an observation of the pain points of the customers and the aims as and when you gather enough information from the support team.

Also, it is extremely safe to mention that in case an opportunity is missed by the users, then the same could rate a lot to your business because of the customer services department in the upcoming year.

Having said that, we will suggest to action a customer service for your business profile for all the clients or consumers who directly message or ask questions regarding the same.

As per the research, it has been seen that more than sixty percent of customers forecast a business to respond to the social media messages in less time, which would be two hours.

There are a lot of analysts who give suggestions that the same trend is trending because of the higher percentage of accessibility. Even before the smartphones, if the businesses did not respond for answering the requests, then one would have to prefer a preparation of long drives.

Now, around eighty percent of social media users are using profiles with smartphones. The business owners and marketers are trying to fit in with the consumers in the current era of instant knowledge. In case, the business is not interestingly answering the question, then they will rather lookout for a competitor that would help the same in the issues of customer support on the social media account of users itself.

Well, luckily social media is going to stay. The promotional element of the platforms may change time and again as and when the newer organizations get into the spotlight and the algorithms will alter into a completely unrecognizable form. However, the major aim of bringing people together will be unfulfilled.

So, with growth every day, all you have to do is keep doing some of the other adjustment with the strategies and techniques of your social media, if you really crave for success.

About the author

Ravi Sharma

Ravi Sharma is a young entrepreneur who has shown intense dedication in building his brand Webomaze, delivering SEO services in Chandigarh. He has got a great grip on converting leads and sales through effective optimization promoting business growth and exposure. He is a fun-loving person who always tries to find adventure by visiting different places.